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It's me, Sheffrin Santos



 an aspiring programmer, I've always been driven by a passion for coding and a desire to bring ideas to life. During my college days, I excelled in computer science courses, building a strong foundation in programming languages and software development principles.

  However, after graduation, I found myself taking on an IT support role, which, while rewarding in its own right, wasn't exactly where I wanted to be. Despite the demands of my support job, I never lost sight of my programming aspirations. I continued to learn and grow, honing my skills through online courses, tutorials, and personal projects.

 And now, I'm excited to take the leap and focus on programming, even if it means starting at an entry-level position.

Why Programming?



 For me, programming is more than just writing code, it's about solving problems, creating something from scratch, and making a real impact.

  Programming is only what I'm good at, by at least above average, and Jesus tells us to serve one another. I'm doing it to have somehow an impact on His beautiful creation. I believe that by using my skills to build meaningful solutions, I can serve others and make a positive difference in the world. What I'm Looking For I'm looking for opportunities to join a team of like-minded individuals who share my passion for programming.

  I'm excited to learn from experienced developers, contribute to real-world projects, and build a portfolio of work that showcases my skills. Whether it's front-end development, back-end development, or full-stack development, I'm open to exploring different areas of programming and finding my calling.

My Work Experience

Wipro
Deployed to Abbot and Elevance health (Aug 20, 2021 - July 20, 2024)
Position: Service Desk Analyst

  As a Service Desk Analyst, I provided first-line IT support to end-users across the organization.
I handled a high volume of incoming support calls and tickets, delivering prompt and professional assistance.

Main tools used:  -Active Directory -Service-Now -Bitlocker -Citrix Admin
Accenture
Deployed to Geek Squad (October 7,2019 to February 20, 2020)
Position: Covert Remote Support

  Provided technical assistance to clients remotely, troubleshooting and resolving issues related to software, hardware, and network connectivity.
Used remote desktop tools to access customer systems and perform diagnostics, software installations, virus removals, and system optimizations.

Main tool:  -Logmein123
FISglobal
In-house Support (April 6, 2018 to September 20, 2019)
Position: System Operation Analyst I

  Monitored, maintained, and supported daily IT operations and system performance to ensure optimal uptime and functionality.
Collaborated with teams to troubleshoot issues, analyze system behavior, and implement basic solutions aligned with operational goals.

Main tool:  -Wireshark  -Vsphere  -Active Directory -Acronis
My Services
Programming



Back-End:  C#  PHP  SQL_SERVER  mySQL WinForms

Front-end:  HTML CSS Javascript

IDE:   Visual Studio   VS code

Projects: Banking System & Church Website



Technical Support

💻


Ticketing System: Service-Now CMS

Asset Management & Repair: Laptops PC Avaya Cisco Hardware etc..

Projects Involvement: Win7 to Win10 Migration OS
Inventory Asset Audit   -Bitlocker Deployment



Customer Service




✔️ Strong English communication
✔️ Able to turn an irate customer into a satisfied one
✔️ Clearly explains next steps to customers or clients
✔️ Communicates with confidence and professionalism
✔️ Shows genuine empathy and care
✔️ Builds strong rapport and trust quickly
✔️ 2weeks Trained Communication skills by Accenture





My Projects






www.tlvcc-main.com


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